Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: Donneaai
New Today: 12
New Yesterday: 69
Overall: 146110

People Online:
Visitors: 58
Members: 0
Total: 58

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Infra Enterprise Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Infra Enterprise Service Desk

 
Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk
View previous topic :: View next topic  
Author Message
PoshHD
Newbie
Newbie


Joined: Jun 10, 2007
Posts: 2

PostPosted: Mon Jun 11, 2007 8:48 am    Post subject: Infra Enterprise Service Desk Reply with quote

Hi,

I have been leading our service desk project over the last 6 months and am down to the final two Remedy and Infra, both products are excellent however I have doubts over Infra’s ability to support a Macintosh environment.

Can anybody offer me any advice in this area?

Regards

Posh
Back to top
View user's profile
pbalfe
Newbie
Newbie


Joined: Jun 27, 2007
Posts: 6

PostPosted: Wed Jun 27, 2007 9:58 pm    Post subject: Reply with quote

Hi Posh,

I went through a very rigerous selection process recently in choosing a service desk product. We finally went for Infra Enterprise as it scored the best out of the products we were looking at (remedy, Openview, etc)

I am not sure what your concerns are specific to a macintosh environment. Can you expand?

P
Back to top
View user's profile
PoshHD
Newbie
Newbie


Joined: Jun 10, 2007
Posts: 2

PostPosted: Tue Jul 03, 2007 11:51 pm    Post subject: Reply with quote

Hi P

Thanks for your reply,

We have actually decided to go with Remedy in the end, as we’re in the Telco industry we needed a tool which could grow with us and our ITIL processes.

We also want to use a live active CMDB which Remedy’s CMDB functionality won hands down. We thought Infra was good but not for the long term as we are getting bigger by the day.

I think Infra is great for smaller companies, what swung it for you?

Regards

Posh
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.