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The Itil Community Forum: Forums
ITIL :: View topic - open source service desk
wei_smooth Newbie Joined: Mar 27, 2007 Posts: 1
Posted: Tue Mar 27, 2007 6:23 pm Post subject: open source service desk
I've been reading ITIL and intrested to implement service desk.
but my company is a small one so we have a limited budget.
is there a good open source or free service desk
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3597 Location: London, UK
Posted: Wed Mar 28, 2007 3:30 am Post subject:
The ITIL books run 65 + VAT GBP per book
check out the itsmf web site search on itsmf
check amazon too
as to service desk tools... there are tons .... free... inexpensive .. etc
and you get what you pay for _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Guerino1 Senior Itiler Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Mon Apr 02, 2007 1:55 am Post subject:
When you say that you have a small budget, how small is it?
1) You'd be surprised at what you can get with a very small budget.
2) You'd be surprised at how expensive it will be to install and maintain your own tools, year-over-year.
Explore all your options before jumping.
Frank _________________ [Edited by Admin to remove link]
jimmo Newbie Joined: Sep 25, 2007 Posts: 13
Posted: Wed Sep 26, 2007 10:09 pm Post subject:
Open source Ticket Request System:OTRS [Edited: no links please]
Quote: you get what you pay for
Sorry, but that comment is so out-dated it is no longer funny. That would mean that Windows is vastly superior to Linux or that sex with a prostitute is better than sex with your wife.
Although there are commercial products that are better than OTRS, there many that do not compare at all to OTRS.[/code]
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