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ITIL :: View topic - open source service desk
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open source service desk

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Joined: Mar 27, 2007
Posts: 1

PostPosted: Tue Mar 27, 2007 6:23 pm    Post subject: open source service desk Reply with quote

hi guys,

I've been reading ITIL and intrested to implement service desk.
but my company is a small one so we have a limited budget.

is there a good open source or free service desk

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Senior Itiler

Joined: Sep 16, 2006
Posts: 3386
Location: London, UK

PostPosted: Wed Mar 28, 2007 3:30 am    Post subject: Reply with quote

The ITIL books run 65 + VAT GBP per book

check out the itsmf web site search on itsmf

check amazon too

as to service desk tools... there are tons .... free... inexpensive .. etc

and you get what you pay for
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Senior Itiler

Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Mon Apr 02, 2007 1:55 am    Post subject: Reply with quote

Hello Wei_Smooth,

When you say that you have a small budget, how small is it?

1) You'd be surprised at what you can get with a very small budget.
2) You'd be surprised at how expensive it will be to install and maintain your own tools, year-over-year.

Explore all your options before jumping.

My Best,

[Edited by Admin to remove link]
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Joined: Sep 25, 2007
Posts: 13

PostPosted: Wed Sep 26, 2007 10:09 pm    Post subject: Reply with quote

Open source Ticket Request System:OTRS [Edited: no links please]

you get what you pay for

Sorry, but that comment is so out-dated it is no longer funny. That would mean that Windows is vastly superior to Linux or that sex with a prostitute is better than sex with your wife.

Although there are commercial products that are better than OTRS, there many that do not compare at all to OTRS.[/code]
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