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ITIL :: View topic - Failed Change..?
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Failed Change..?

 
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pradeepnlife
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Joined: Feb 27, 2007
Posts: 1

PostPosted: Mon Apr 02, 2007 1:40 am    Post subject: Failed Change..? Reply with quote

Hi All,

What is a Failed change according to you?
Do you consider a backed-out change or rescheduled change as Failed..?

Many Thanks in advance,

Best Regards,
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dboylan
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Joined: Jan 03, 2007
Posts: 189
Location: Redmond, WA

PostPosted: Mon Apr 02, 2007 12:03 pm    Post subject: Reply with quote

My definition of a Failed Change is one that generates unexpected (or unforeseen) Incidents. The Impact of the Incident may need to be High for me to consider the Change a Failed Change (or some other scale of Incident Priority), but remember that the goal of Change Management is in part to "Minimize the impact of Change related Incidents". If an implemented Change fails to meet the goal of the process, then I would consider it to be a Failed Change.

I would put Changes that had to execute the approved Back Out Plan in a different category than Failed Changes.

I would also say that is important to keep metrics on both categories.
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Tue Apr 03, 2007 12:00 am    Post subject: Reply with quote

Hi pradeepnlife

My definition of a Failed Change is a Change that has not met it's expected results. i.e. it has not worked!

We also have Changes which go in with minor amendments, which we class as 'Problem Changes'.

We do keep metrics on both

Regards

Ed
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3320
Location: London, UK

PostPosted: Fri Apr 06, 2007 6:38 am    Post subject: Reply with quote

A failed change to me is a change that did not do what it supposed to do and it was either backed out... or the change had to be modified so it would work (another change)

for example

a system upgrade to add memory.... but the memory addition did not allow the system to restore cleanly.. additional h/w or s/w is needed to accomplish

If the additional work was minor... then I may let it go but if the additional work was major.. no... it failed.. and needed to be re-done with the additional work...

The Change mgr.. has to use his/her judgement as well in line with his./her relaationship with the various groups.. he should work with the team and get data / info to make teh decision.. but if teh change mgmr says it fails .. it fails.

teh change manager shoudl be the authority.... backed up by mgmt,
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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