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ITIL :: View topic - Where does the purchasing department goes?
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Where does the purchasing department goes?

 
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bamsejon
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PostPosted: Mon Apr 02, 2007 9:39 pm    Post subject: Where does the purchasing department goes? Reply with quote

Hi!

We are implementing ITIL at our buisness. Today we have a centralized purchasing department for purchasing IT-products and software.

But where in the ITIL process does this department fit in?

What I can see, it will fit in in many processes.. Is ITIL really about reorganizing units? Isnt it more about changing the way we work?

I suspect that there is plans to don't have a centralized purchasing department because it does not fit in ITIL. But is that really so? I see big advantages with having a centralized purchase department when using ITIL.
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jpgilles
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PostPosted: Mon Apr 02, 2007 10:19 pm    Post subject: Reply with quote

Interesting question....

I have never seen , so far, any formal indication on where purchasing stands in in ITIL. However, I can give you my 2 cents opinion:

Capacity Management : anything you buy via your purchasing department is aimed at providing capabilities to do somehing. The plan for acquisitions of Hardware, software , services or even human ressources should be based on your Capacity Plan which embraces both needs from new projetcs and needs fro evolution of solutions in place.

There might be as many good reasons to put in somewhere else , though.

rgds.
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bamsejon
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PostPosted: Mon Apr 02, 2007 10:25 pm    Post subject: Reply with quote

I'nst that quite strange? That purchasing is not described more in ITIL? Or is it just me taht seems to believe that a centralized purchasing has a big impact for the IT-department?

It does have a great impact for you expences, when centralizing you get better prizes, you categorize your products so they will be avaiable to your customers, testing has to be performed before purchased, and it is a good control tool to use in strategic measurments and deployments.
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jpgilles
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PostPosted: Mon Apr 02, 2007 11:54 pm    Post subject: Reply with quote

Well there are other important aspects that are not really described (at least in ITSM, but I am not sure they are better described in the other books...) : what about Human Resources ? It is as important to have a fair and global policy to be able to attract, retain and develop people...

anybody knows where to find some ITIL spécifications on those activities?
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bamsejon
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PostPosted: Mon Apr 02, 2007 11:58 pm    Post subject: Reply with quote

jpgilles wrote:
Well there are other important aspects that are not really described (at least in ITSM, but I am not sure they are better described in the other books...) : what about Human Resources ? It is as important to have a fair and global policy to be able to attract, retain and develop people...

anybody knows where to find some ITIL spécifications on those activities?


yes, ofcourse, my point is that I think that purchasing is an important and strategic recource in an IT-department. I'm a little bit surprised that ITIL does not explain more through about purchasing.. But maybe it is me that only can se my work as important, and not the whole spectra.
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Cekir
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PostPosted: Tue Apr 03, 2007 12:52 am    Post subject: Reply with quote

bamsejon,

You are talking about IT Asset Management. Purchasing issues are part of it.
In ITIL you can find only Software Asset Management. It is covered in the book of the same title (Software Asset Management). It claims that Hardware Asset Management issues are covered by it.

If you however look for more complex ITAM best practices, you should check the set of best practices prepared by IAITAM - organization of ITAM practitioners. You can find them on IAITAM org site.
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bamsejon
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PostPosted: Tue Apr 03, 2007 1:09 am    Post subject: Reply with quote

Thank you for your time!

It is both hardware, software and services, Actually most things that deliver an invoice from an IT-department..

I check Iatam up!
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