The Itil Community Forum Forums-viewtopic-ITIL self-service ticket handling


Create an account	Home · Topics · Downloads · Your Account · Submit News · Top 10

Modules

· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Languages

Select Interface Language:

Major ITIL Portals

For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources

Service related resources
Service Level Agreement
Outsourcing

Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.

The Itil Community Forum: Forums

ITIL :: View topic - Industry Benchmark

Forum FAQ

Usergroups

Profile

Industry Benchmark

ITIL Forum Index -> The ITIL Service Desk

View previous topic :: View next topic

Author

Message

CWL
Newbie
Newbie

Joined: May 14, 2007
Posts: 2

Posted: Tue May 15, 2007 7:59 pm Post subject: Industry Benchmark

Hi, I am working in a IT Support hub following ITIL methodology. My top management would like to compare our current performance for Service Desk to Industry Benchmark. Can anyone help to direct me to where can I get latest industry performance benchmark for service desk related metrics. Just want to know how is our IT Service Desk doing compared to the rest of the other IT service desk. We are IT Support Center for an international bank but the benchmark can be from other industry but IT support related. Any prompt response will be greatly appreciated.

Display posts from previous:

	ITIL Forum Index -> The ITIL Service Desk	All times are GMT + 10 Hours
Page 1 of 1

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem, sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.