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ITIL :: View topic - What materials can I use to study foundation service manage
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What materials can I use to study foundation service manage

 
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midiman
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Joined: Apr 17, 2007
Posts: 1

PostPosted: Wed Apr 18, 2007 6:33 am    Post subject: What materials can I use to study foundation service manage Reply with quote

Hi what materials can I use to study for the foundation service management exam?

I have seen alot of book on various sites. But they are overpriced and confusing.

I need something that explains about the ITIL framework, covers the foundations syllabus, and the itSMF terminology.

Thanks
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ARoll
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Joined: Apr 10, 2006
Posts: 86
Location: Boise Idaho

PostPosted: Wed Apr 18, 2007 7:49 am    Post subject: Reply with quote

Take a browse through the certification forum as this question has been asked many times. The most common book that is recommended, unless price has dropped recently, is or was ~$150-$200 depending on new or used.
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LizGallacher
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Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Wed Apr 18, 2007 6:14 pm    Post subject: Reply with quote

(Copied from nother post)
The OGC Service Support and Service Delivery books are good, but a bit heavy for foundation. I would recommend (extract from EXIN website below)
Foundations of IT Service Management, based on ITIL is based on the latest edition of the ITIL books on Service Support, Service Delivery and Security Management.
The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains a chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam. But the practical knowledge collected by the editorial board and the introduction to the field of IT Service Management make the book usesful even for those not preparing for the examination.

Author Pieper, M.; Veen, A. van der; Bon, J. van
Language EN
ISBN 9077212582
There is also (although I have not read it yet)
IT Service Management Foundations:ITIL Study Guide
Description

IT Service Management Foundations: ITIL® Study Guide provides the ITIL Foundations student everything needed to pass the ITIL Foundations exam. Unlike the other ITIL books which are written as reference books and therefore difficult to read, this self study guide is written specifically to prepare students to pass the ITIL Foundations exam. IT Service Management Foundations is an easy to read study guide that gets directly to the heart of the material needed to pass the ITIL Foundations exam. Students will not waste time digging through page after page of obscure reference material struggling to decide which material to study.

Author Palmer, Ron
Language EN
ISBN 0977146901

_________________
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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