Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: LindsayG
New Today: 26
New Yesterday: 37
Overall: 231711

People Online:
Visitors: 126
Members: 1
Total: 127 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Software CI`s
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Software CI`s

Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management
View previous topic :: View next topic  
Author Message

Joined: Sep 22, 2006
Posts: 9
Location: Plymouth, UK

PostPosted: Mon Apr 23, 2007 7:15 pm    Post subject: Software CI`s Reply with quote


We are just importing some data into our CMDb regarding our software applications. Do people think its worth putting in items which are new no longer used or not valid eg Freeware? If so why?


Back to top
View user's profile
Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Mon Apr 23, 2007 8:42 pm    Post subject: Reply with quote

Ask yourself the following questions

Why is the software on the systems ?
Do they require licenses
Are they supported
Are they allowed on the machines

Are your tracking what software is installed on clients machine

If the software is in the CMDB, then it should be authorized software only.

Thereby only allowing Service support calls on authorized CIs, one of the benefits of a CMDB in supporting incident mgmt
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Senior Itiler

Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Mon Apr 23, 2007 9:59 pm    Post subject: Reply with quote

Hello Matt,

Fundamentally, your CMDB starts with an inventory of everything that impacts and composes your existing environment and then, ultimately, addresses how everything is composed and snapshots of composition, based on As Of/As On dates.

If the items in question have to do with the composition of anything that's in your environment, today, then you have to decide whether having such information is important for your enterprise. I, personally, would ensure that such things get in, on the assumption that they're tied in some way, shape, or form to other things that are running in my environment. If they're not, then I'm sure there are more important things to go after.

My Best,

[Edited by Admin to remove link]
Back to top
View user's profile Send e-mail Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.