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ITIL :: View topic - Debate on Change - Moving a Server - change or nor change?
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Debate on Change - Moving a Server - change or nor change?

 
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dsemeniuk
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Joined: Feb 06, 2007
Posts: 41

PostPosted: Fri Apr 20, 2007 6:05 am    Post subject: Debate on Change - Moving a Server - change or nor change? Reply with quote

Current debate at work:

There is a cart that hold a bunch of servers that they want to move over to create more space.

In order to do this they need to shutdown the servers, unplug them, move the cart over, (a few feet), and then plug them back in and restart them.

Does this warrant an RFC or is this considered just normal operations? This would be done hopefully off hours as well.

Thoughts?
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CoolCat
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Joined: Apr 19, 2007
Posts: 4

PostPosted: Fri Apr 20, 2007 4:23 pm    Post subject: Reply with quote

I would believe this action justifies a change request , couple of questions to consider when the RFC is presented:
1) Are they plugging the network and power points into the same ports?
2) How many users are impacted during the move
....
....

What happens if the servers are moved but don't come up again?
What happens if while the servers are being moved someone accidently drops and damages the server (Just some "DA" scenarios Wink )

A view to move servers a couple of feet may be simple but there needs to focus on a few more aspects...
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ARoll
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Joined: Apr 10, 2006
Posts: 86
Location: Boise Idaho

PostPosted: Sat Apr 21, 2007 2:00 am    Post subject: Reply with quote

Yes this would be a change, and more than likely a Standard Change in my book.
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Adam
Practitioner - Release and Control
Blue Badge

"Not every change is an improvement, but every improvement requires a change"
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dboylan
Senior Itiler


Joined: Jan 03, 2007
Posts: 189
Location: Redmond, WA

PostPosted: Sat Apr 21, 2007 1:11 pm    Post subject: Reply with quote

I love this type of question because it shows how interrelated all the ITIL processes are. The answer to this boils down to "What is the definition of an ITIL Change?"

The answer I stick to is: A Change is change in status or attribute of a Configuration Item.

Many organizations will answer that they don't have a CMDB so they can't easily apply this criteria. I disagree. Would you consider "a bunch of servers" within the scope of a relatively mature CMDB? I think that we can all answer yes to that question. So the item being affected would be within scope. Will the Change affect its Status or an Attribute?

I don't know if you would track the location of the servers as an attribute in a CMDB. I know many data centers who keep track of their servers' raised floor coordinates in their inventory, but I don't think I would want to track that as an attribute in a CMDB. Mostly because it does little to support any of the other ITIL processes.

But taking the server from a Production state to an Off-line state would definitely be a change in Status.

So yes, according to my definition of what an ITIL Change is, this should be recorded in Change Management. Could it be a Standard Change? Since it is really just a change from Production to Off-line, and then back to Production, yes.

Don
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3260
Location: London, UK

PostPosted: Sat Apr 21, 2007 8:58 pm    Post subject: Reply with quote

It is a change

and i have additional questions

why are a 'bunch of servers' not racked in a cabinet and controlled... why are they on a mobile cart?

If there is insufficient space....then the change risk and impact should address this

this is also facilities/data center concern
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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