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ITIL :: View topic - Why would a perspective customer want you to have ITIL?
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Why would a perspective customer want you to have ITIL?

 
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Lori
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Joined: Apr 23, 2007
Posts: 1

PostPosted: Tue Apr 24, 2007 3:53 am    Post subject: Why would a perspective customer want you to have ITIL? Reply with quote

I could use your help in an upcoming 'sales' speech on why our company should fully adopt ITIL. We have had clients ask if we had ITIL in place. From a customers perspective, what are they looking for?
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H
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Joined: Oct 13, 2004
Posts: 22

PostPosted: Tue Apr 24, 2007 5:57 am    Post subject: Reply with quote

Evidence that a longstanding quality approach to IT and IT Service Management has been in place.

I suspect that this will soon be required of all companies with any significant IT operations.
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Guerino1
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Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Tue Apr 24, 2007 7:29 am    Post subject: Reply with quote

Hi Lori,

It's just like a customer wanting you to be SAS70 or ISOXXXX compliant. Customers want to know that their vendors are following industry best practices to ensure the quality of their products and services. If a company wants you to be ITIL compliant, it's usually because they want to know that your IT organization, specifically, is following some well known industry best practices.

However, you should know that there is no such thing as being "ITIL Compliant". The OGC, who specifies ITIL has no formal set of compliance checks for it. There is a new spec called ISO 20000, which sets a bar for ITIL compliance, as viewed by the ISO. However, I believe the OGC doesn't recognize it (don't know if this has changed, yet).

I hope this helps.

My Best,

Frank
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Fabien
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Joined: Sep 27, 2005
Posts: 207

PostPosted: Wed Apr 25, 2007 4:33 am    Post subject: Reply with quote

Not in contradiction with any of what has been written above:

- ITIL is an IT Service Management set of practices that focuses on business alignment. Business Alignment is the hottest topic right now. I suspect some companies are actually doing this to (1) use your company as an enabler of business alignment and (2) share that label with you..

- If they are already an ITIL-conformant shop, they probably want to make sure your understanding of how their processes work will be compatible.
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Fabien Papleux

Accenture
Technology Consulting | Service Excellence
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