Posted: Tue Apr 24, 2007 3:53 am Post subject: Why would a perspective customer want you to have ITIL?
I could use your help in an upcoming 'sales' speech on why our company should fully adopt ITIL. We have had clients ask if we had ITIL in place. From a customers perspective, what are they looking for?
Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Tue Apr 24, 2007 7:29 am Post subject:
It's just like a customer wanting you to be SAS70 or ISOXXXX compliant. Customers want to know that their vendors are following industry best practices to ensure the quality of their products and services. If a company wants you to be ITIL compliant, it's usually because they want to know that your IT organization, specifically, is following some well known industry best practices.
However, you should know that there is no such thing as being "ITIL Compliant". The OGC, who specifies ITIL has no formal set of compliance checks for it. There is a new spec called ISO 20000, which sets a bar for ITIL compliance, as viewed by the ISO. However, I believe the OGC doesn't recognize it (don't know if this has changed, yet).
I hope this helps.
Frank _________________ [Edited by Admin to remove link]
Not in contradiction with any of what has been written above:
- ITIL is an IT Service Management set of practices that focuses on business alignment. Business Alignment is the hottest topic right now. I suspect some companies are actually doing this to (1) use your company as an enabler of business alignment and (2) share that label with you..
- If they are already an ITIL-conformant shop, they probably want to make sure your understanding of how their processes work will be compatible. _________________ BR,
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