Posted: Wed Apr 25, 2007 8:24 pm Post subject: Problem Mgmt / KEDB Software
In order to support a problem management group, we need to set-up a tool for:
- Managing Problems, from their identifications to their resolutions
- act as a reference for known errors and past resolutions
The software needs to link to a very basic CMDB.
Do you have some experience of a low-cost solution for that?
We need a web-based solution.
I have seen the free tool Mantis, which is quite good for our requirements (in particular for the change options), but it does not allow to associate the Asset to the tickets.
Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Thu Apr 26, 2007 10:07 am Post subject:
If you're ok with a solution that's hosted in the US, please feel free to take a look at our offering.
If you feel it meets your requirements, after looking at it, I promise we'll do our best for you on cost. If it doesn't meet your needs, then maybe I can point you to something else that might. You can contact me at Frank.Guerino<@>TraverseIT.com.
Frank _________________ [Edited by Admin to remove link]
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