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ITIL :: View topic - Problem Mgmt / KEDB Software
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Problem Mgmt / KEDB Software

 
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Gianluca
Newbie
Newbie


Joined: Apr 04, 2007
Posts: 3

PostPosted: Wed Apr 25, 2007 8:24 pm    Post subject: Problem Mgmt / KEDB Software Reply with quote

In order to support a problem management group, we need to set-up a tool for:
- Managing Problems, from their identifications to their resolutions
- act as a reference for known errors and past resolutions
The software needs to link to a very basic CMDB.

Do you have some experience of a low-cost solution for that?

We need a web-based solution.

I have seen the free tool Mantis, which is quite good for our requirements (in particular for the change options), but it does not allow to associate the Asset to the tickets.

Regards,
Gianluca
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Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Thu Apr 26, 2007 10:07 am    Post subject: Reply with quote

Hello Gianluca,

If you're ok with a solution that's hosted in the US, please feel free to take a look at our offering.

If you feel it meets your requirements, after looking at it, I promise we'll do our best for you on cost. If it doesn't meet your needs, then maybe I can point you to something else that might. You can contact me at Frank.Guerino<@>TraverseIT.com.

My Best,

Frank
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