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ITIL :: View topic - What constitutes a change?
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What constitutes a change?

 
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Shiner3lima
Itiler


Joined: Apr 16, 2007
Posts: 21

PostPosted: Mon Apr 30, 2007 7:35 pm    Post subject: What constitutes a change? Reply with quote

As a newbie to change management I am still getting to grips with
how people relate to change and what they, and more importantly, I
perceive a change to be. When tech staff are testing remote servers at a D.R. facility for instance, by copying data from a production box to a test environment, does that constitute a change? Would it be a standard change?

Any pointers would be very helpful.

Regards,

AW.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Mon Apr 30, 2007 10:26 pm    Post subject: Reply with quote

First question

Do you have the ITIL books or have been on a course ?

From a pure ITIL sense ... no

There are no configuration data being changed. No CIs being configured. It is merely data being transfered

however.. if you are taking live data and using it in a test environment .. does this violate privary rules/requirements etc
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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