Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: MetalDveriKiev
New Today: 17
New Yesterday: 33
Overall: 231665

People Online:
Visitors: 121
Members: 1
Total: 122 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - CA Service Desk -Incident/Problem Prefix
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

CA Service Desk -Incident/Problem Prefix

Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk
View previous topic :: View next topic  
Author Message

PostPosted: Mon Oct 10, 2005 11:37 pm    Post subject: CA Service Desk -Incident/Problem Prefix Reply with quote

My company is in the process of implementing CA Service Desk, and we're currently being told that we can't prefix Incidents with something and Problems with something different (We're told they must be the same). Because of this someone might have to search in two (and soon three) places to find a ticket. I've identified within the CA Service Desk Student Workbook where you can add prefixes, but it looks like the prefix must all be the same for all the record types.

-Does anyone know if its possible to have different prefixes for incidents, problems and Change Orders.

If so how do you do this?

Thanks for the help!
Back to top

Joined: Aug 31, 2004
Posts: 28
Location: South East Asia (Singapore, Malaysia, Thailand, Indonesia, Philippines)

PostPosted: Tue Oct 11, 2005 12:55 pm    Post subject: Info needed Reply with quote

- what version are you implementing ?
- what configuration ? (ITIL or Standard)

Here is the link to CA support :
Back to top
View user's profile Send e-mail Yahoo Messenger

PostPosted: Tue Oct 18, 2005 1:00 am    Post subject: Reply with quote

- what version are you implementing ?
- what configuration ? (ITIL or Standard)

I've spent quite a bit of time looking googling and looking over CA's website trying to find where it specifically states that this is possible, but it doesn't. So I'm trying to see if anyone else has done it, and if they have, how it was accomplished.

Back to top
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.