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ITIL :: View topic - ITIL practitioner :Support and Restore Certification (IPSR)
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ITIL practitioner :Support and Restore Certification (IPSR)
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Onore
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Joined: Mar 22, 2007
Posts: 9

PostPosted: Mon May 07, 2007 7:08 am    Post subject: ITIL practitioner :Support and Restore Certification (IPSR) Reply with quote

Hello Everyone,
I am currently working as an IT Incident and Problem Manager for smal organization and planing to take ITIL practitioner :Support and Restore Certification (IPSR) course..
Anyone who has gone through this and can give suggestions would be very appreciated .
PS:I'm going through Service support book at the mo and planing to revise Foundation course material later ..
any tips on exam format?

Thanks,
Onor
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jorgearestrepo
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Joined: Jun 19, 2007
Posts: 1

PostPosted: Wed Jun 20, 2007 6:05 am    Post subject: Reply with quote

Hi!

Its not a good practice to have the incident manager and problem manager roles in the same person.

Best regards.

Jorge.
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ARoll
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Joined: Apr 10, 2006
Posts: 86
Location: Boise Idaho

PostPosted: Thu Jun 21, 2007 8:22 am    Post subject: Reply with quote

Onor - i haven't done the ipsr but have done the iprc so can give you insite from that perspective. very similar to the foundations, 40 multiple choice with the 2 hour time limit. To me it seemed the break up between the disciplines was about a 30/30/40 witha bit more emphasis on Config. So in applying the same to the IPSR i'd probably guess a similar with the 40 falling on Incident management. (but that's just a guess.) It is good that you are reading the SS book. It was commented during the training class that that specifically was where the direct answers would be from and in the mock exams we had, for the answer key it would direct us to the page/paragraph for answers. Hope this helps some and good luck!
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"Not every change is an improvement, but every improvement requires a change"
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albynety
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Joined: Jul 19, 2007
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PostPosted: Thu Jul 19, 2007 5:03 pm    Post subject: Reply with quote

Please how do i get the Practitioner book?

Thanx
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ARoll
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Joined: Apr 10, 2006
Posts: 86
Location: Boise Idaho

PostPosted: Fri Jul 20, 2007 1:24 am    Post subject: Reply with quote

albynety,

there is no official Practitioner book per se. From when i took the course, the teaching body gave me a book which was specific to the course materials for the three disciplines, but this is something that they provide, not something that would be able to pick up on a publishing site like amazon. The book that i was referring to above in my post is the physical Service Support or Blue Book.
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Adam
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markwf3
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Joined: Sep 18, 2007
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PostPosted: Wed Sep 19, 2007 2:11 pm    Post subject: IPSR Reply with quote

The service support blue book is very nice to have. I recently took instructor lead training with hp and failed the exam. We used hp prepared material which was nice but should have also had the blue book. Some in class did and referred to it a lot. I will also say that HP does a good job of training although the make up of the students in my particular class didnt flow real well. Also when you take the exam use the entire 2hrs, go over each question a few times. The wording can sometimes be a little tricky.
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prabhakar
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Joined: Sep 25, 2007
Posts: 2
Location: Bangalore

PostPosted: Wed Sep 26, 2007 3:51 am    Post subject: Reply with quote

Hello Every one

Iam planning to go for the IPSR Support and Restore certification and would like some information with regard to the below mentioned

Is it mandatory to go through vendor based/accredited trainer training??

Is there a provision for online training akin to the foundation course?

Is there any accredited ITIL practitioner training provider in Bangalore??

Thank you for your tips with regard to the Blue book. I havent found it in any of the bookshops in Bangalore and had to buy it online.

Many thanks

Prabhakar
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Wed Sep 26, 2007 4:58 pm    Post subject: Reply with quote

Hi Prabhakar

Yes you need to attend a course for any exam above Foundation

No - see above

I believe HP offer courses in Bangalore

Good luck!

Regards

Ed
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prabhakar
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Joined: Sep 25, 2007
Posts: 2
Location: Bangalore

PostPosted: Wed Sep 26, 2007 9:34 pm    Post subject: Reply with quote

Hello Ed

Thank you for your reply. Am in the process of getting in touch with HP and qaiindia for the same.

Hope there is a scheduled course that begins sooner. Keeping my fingures crossed.


Regards

Prabhakar
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Laksh
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Joined: Apr 29, 2007
Posts: 13

PostPosted: Thu Nov 22, 2007 4:39 pm    Post subject: Reply with quote

I wish to take up IPSR in the month of December from HP. However, I wish to go through the BLUE BOOK. Can anyone suggest, where to get the BLUE Book from? Early response will be most appreciated. You can send me a reply to my mail id lakshmi.kamala@gmail.com.

Thanks
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Nov 22, 2007 5:52 pm    Post subject: Reply with quote

Hi Laksh

Just Google 'ITIL Books' you will get over 1,000,000 responses - pick the best provider for you. The obvious choices would be Amazon or itilbooks or TSR.

Regards

Ed
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Laksh
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Joined: Apr 29, 2007
Posts: 13

PostPosted: Thu Nov 22, 2007 7:13 pm    Post subject: Reply with quote

Hi Ed,

Thanks for the response...I saw one in Amazon but it is costly...I am not sure I can afford that much....any other possibility....can i get it downloaded from somewhere....is that an option????
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Nov 22, 2007 8:26 pm    Post subject: Reply with quote

Afraid not

You will have to pay the 65 or equivalent in rupees

Regards

Ed
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Thu Nov 22, 2007 8:28 pm    Post subject: Reply with quote

The Blue Book is not available other than for sale

The ITIL version 2 book is 65 + VAT

Were you looking at the V2 or V3 stuff

How much are you paying for the exam/course ?

If you fail, how much are you going to have to pay to re-take.

The Service Support and Service Delivery books are the source materials for ITIL v2

Buying them is an investment in ITIL, because you will continually use them
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John Hardesty
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Nov 22, 2007 11:29 pm    Post subject: Reply with quote

OOps - Thanks for the correction John

I jumped to the conclusion that the Blue book referred to V2 - I didn't realise that there was a V3 Blue book.

BTW good and valid questions to be answered.

Regards

Ed
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