Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Search
Languages
Select Interface Language:
Advertising
Please contact us via the feedback page to discuss advertising rates.
some may define this role in participating on process improvement, but I'd rather focus on the practical part:
- function as a watchdog of dispatching tickets within his/her group OR when the coordinator role is over several departments measuring fault tolerance of wrongly dispatched tickets
- keep an eye on long open tickets or tickets that do not move or tickets that bounce between groups
- function as an escalation point +management point of contact
- key person in practical process improvement & gap analysis
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
