For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
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We came in under ISO 17799 - and explained that any Incident can be handled in the same fashion as a Security Incident. From there we've gone a long way forward, and are still moving right along with an ITIL implementation now that Security is satisfied that we are doing what we promised. _________________ v3 ITIL Expert
v2 ITIL Service Manager Certified
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