Posted: Tue May 15, 2007 2:33 am Post subject: Certification training
I am interested in taking the ITIL Foundation course and test in the next two months. I have been an IT professional in the field for about 15 years and have begun an ITIL migration into our services. Is it practical for a person to go from the foundation course to the IT Service Manager course or should one take each practitioner course to lead up to the IT Service Manger course.
Joined: Jan 03, 2007 Posts: 189 Location: Redmond, WA
Posted: Tue May 15, 2007 3:24 am Post subject:
It is very practical to go from the Foundation to the Service Manager course. This is an excerpt from another thread:
Keep in mind that the focus of the Service Manager course and that of the Practitioner courses are different. I received my Service Manager cert and then started teaching the Practitioner Incident/Problem/Service Desk and Config/Change/Release courses.
You would think that having passed the Service Manager course that I would be an instant expert in the Practitioner Level courses. This is not the case.
The Service Manger course consists of 10 days of classroom training to cover the 10 ITIL processes, plus some time spent on the Service Desk and Security Management. Of course the required home study is VERY great. Do not expect to pass the Service Manager test without reading all of both Service Support and Service Delivery books. But still, the amount of time focused in on each process in class is very limited due to the time constraints.
Compare that to a five day course where you go into incredible detail on the how-to's of Incident/Problem/Service Desk. I have spent days, when training, doing nothing but talking about how the Incident Process and the Service Desk interact. Or how Incident Management and Problem Management exchange information. Or how the Service Desk supports the Problem Management process. (I really did love doing that by the way)
I have heard stories of people who sit the Service Manager test and fail because they have passed Practitioner level courses and try to put to much detail into the essay style questions posed on the Service Manager test.
I am not saying that there is not value in both the Service Manager and the Practitioner courses, but they do have different focuses.
The Service Manager is designed for someone who wants the holistic view of how all the ITIL aspects work together. The Practitioner course is the nose-to-the-grindstone detail level of how a few select aspects function and interact.
Which is best for you? I can't say. Think about where you want to go with your career. You say that you want to focus on Service Support, which lends weight to the Practitioner courses. But do you think you can be effective in the Service Support processes without understanding the interactions with Service Level Management or Availability or Capacity management?
Of course I want to be an expert in it all, but that has nothing to do with my career path. It has more to do with my being an ITIL Evangelist.
Just think about what you want to achieve, and then plan your training path appropriately.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum