Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: CRodman
New Today: 26
New Yesterday: 44
Overall: 146536

People Online:
Visitors: 54
Members: 5
Total: 59 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Network Management
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Network Management

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message
morpheous2020
Newbie
Newbie


Joined: May 14, 2007
Posts: 15

PostPosted: Tue May 15, 2007 7:05 am    Post subject: Network Management Reply with quote

When implementing ITIL into an Enterprise Operations network what area should or does Network Management fall under? Service Delivery or Service Support?
Back to top
View user's profile
dboylan
Senior Itiler


Joined: Jan 03, 2007
Posts: 189
Location: Redmond, WA

PostPosted: Tue May 15, 2007 1:14 pm    Post subject: Reply with quote

Network Management is an area of systems management. ITIL is about Service Management. Since the network is a keystone in the delivery of just about every modern day Service, all of the ITIL processes cover some aspects of Network Management. For example-

Service Support:
Incident Mgt - Network related incidents
Problem Mgt - Network related errors in the infrastructure
Config/Change/Release - Implementing changes to the network Configuration Items

Service Delivery:
Financial Mgt - Chargebacks (even if they are notional) for the cost of the infrastructure
Capacity/Availability - Pretty self explanatory
Service Level Management - The group that translates the business requirements into the technical requirements that the Network team act upon
ITSCM (Disaster Recover) - Um, yes please

IT has grown up thinking in terms of the systems it supports. This is natural and there need to be system specialists considering the "system" oriented issues. ITIL teaches us that we aren't considering IT in its proper relation to supporting the Business unless there is someone thinking about Services, and how all the disparate systems join together to support those Services.

So, to answer your question - In which area should Network Management fall? Both. And never in one specific area.

Don
Back to top
View user's profile
morpheous2020
Newbie
Newbie


Joined: May 14, 2007
Posts: 15

PostPosted: Wed May 16, 2007 4:25 am    Post subject: Network Management Reply with quote

Thanks dboylan.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.