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ITIL :: View topic - ITIL Service Delivery Question
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ITIL Service Delivery Question

 
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SkinnyPuppy
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Joined: Jun 05, 2007
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PostPosted: Mon Jun 11, 2007 7:05 pm    Post subject: ITIL Service Delivery Question Reply with quote

Hi All,

Having recently achieved Prince2 Practitioner status, I have begun looking in to embarking upon working towards the ITIL qualifications.

Last week I went for a job interview and although advertised as a PM role, they have asked me about service delivery management. What they want is someone to manage a project to role out service delivery methods to their support desk based on ITIL standards.

I have been asked back for a second interview and I have been told that they will be asking questions about my plans over the first few weeks, should I get the job.

Is anyone aware of any resources I could take a look at other than the official ITIL books?

I do plan on getting these regardless, but time is short as I am expecting to be asked back within a few days.

Many thanks in advance,

Skinny Puppy (Steve)
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