Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: BSherlock
New Today: 38
New Yesterday: 65
Overall: 147994

People Online:
Visitors: 55
Members: 2
Total: 57 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - How to choose Process Owners
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

How to choose Process Owners

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message
Natilin
Newbie
Newbie


Joined: May 30, 2007
Posts: 4
Location: Buenos Aires

PostPosted: Wed May 30, 2007 11:52 pm    Post subject: How to choose Process Owners Reply with quote

Hi everybody!

We are starting out ITIL project in the company. I was wondering how to choose each process owner. Which are the skills or prefered position for each one? Is there any useful information?

thanks a lot!
Back to top
View user's profile MSN Messenger
Fabien
Senior Itiler


Joined: Sep 27, 2005
Posts: 207

PostPosted: Fri Jun 01, 2007 2:58 am    Post subject: Reply with quote

Quite some information is available in the books actually, including a number of typical job descriptions. As you are starting though, I would focus on the structure for a program team, add a steering committee, get the right sponsorship and establish the governance practices to make sure the program will work.

You should really build your process owners team as you start implementing processes, which means you will not need all of them on day 1. Overall, they are managers, more than technical people, with enough seniority to establish an authority in the area they will manage, but close enough to the action that they won't be disconnected.
_________________
BR,
Fabien Papleux

Accenture
Technology Consulting | Service Excellence
Red Badge Certified

Twitter @itilgeek
Back to top
View user's profile Send e-mail Visit poster's website MSN Messenger
Natilin
Newbie
Newbie


Joined: May 30, 2007
Posts: 4
Location: Buenos Aires

PostPosted: Mon Jun 04, 2007 10:38 pm    Post subject: Reply with quote

Thanks a lot for your help! I would take this into account. The problem is that the information the books give is a not enough. Skills are so general and there is not information for all the processes. Do you know if on V3 books some information about this is included?
Back to top
View user's profile MSN Messenger
WendyB
Senior Itiler


Joined: Apr 03, 2006
Posts: 78

PostPosted: Mon Jun 04, 2007 11:42 pm    Post subject: Reply with quote

Be very carful in choosing Owners. Depending on how committed they actually are (vs how committed they appear to their boss) they can make things nuts when the rubber hits the road!
_________________
v3 ITIL Expert
v2 ITIL Service Manager Certified
Back to top
View user's profile
Azard
Senior Itiler


Joined: Apr 26, 2005
Posts: 56

PostPosted: Tue Jun 05, 2007 8:00 am    Post subject: Reply with quote

hi, a few things you may want to include, in addition to the skill set for each are:

- Their ability to negotiate
- Their current work responsibilities. you need to ensure they can allocate the time required.
- Do they understand what it is you are trying to achieve and why?
- How well do they interact with the other process owners?
- What authority do they have over the process?

Just a few things to consider.

cheers,
_________________
Azard Omardeen
ITIL Expert / Accredited Trainer / ITSM Consultant
Back to top
View user's profile Send e-mail
Natilin
Newbie
Newbie


Joined: May 30, 2007
Posts: 4
Location: Buenos Aires

PostPosted: Fri Jun 08, 2007 11:54 pm    Post subject: Reply with quote

Thanks everyone for the cooperation! I will take this in consideration.

Greetings!
Back to top
View user's profile MSN Messenger
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.