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ITIL :: View topic - ITIL Version 3 is Now Available
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ITIL Version 3 is Now Available

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Joined: Feb 14, 2007
Posts: 8

PostPosted: Thu May 31, 2007 1:29 am    Post subject: ITIL Version 3 is Now Available Reply with quote

In fact, as from today:
New books order page:
New toolkit:

Question: How does this change the landscape? How long before version 2 certifications and implementations are seen as somehow lacking?

I know, crystal ball stuff, but I would welcome any insights or opinions on how things will pan out from here.


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Joined: Feb 27, 2006
Posts: 1

PostPosted: Tue Jun 12, 2007 4:41 pm    Post subject: Reply with quote

It is still difficult to analyse, because I still haven't studied this deeply (seems that most of us will need at least several months to do this), but seems that ITIL is on a good way, most changes seems to be related to three things:

1. ITIL now has real process approach which says that proces has its lifecycle (continuous improvement of process).
2. Seems that now there are much more topics including personell management (we all know that people are as much important as processes)
3. Overall change of focus from support disciplines to service management.

So, it seems to me that with this change ITIL becomes not simply the "set of best practices" but really mature methodology.
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