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The Itil Community Forum: Forums

ITIL :: View topic - FrontRange Tools
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FrontRange Tools

 
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Curby
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Joined: Jan 10, 2007
Posts: 4

PostPosted: Thu Jan 11, 2007 6:10 am    Post subject: FrontRange Tools Reply with quote

We are looking at FrontRange's toolset. We currently use Heat for Problem and Incident Management. Does anyone have any experience with their other tools around asset, configuration and change management?

Teresa
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cpgun
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Joined: Jan 29, 2007
Posts: 1

PostPosted: Tue Jan 30, 2007 11:34 am    Post subject: Frontrange Reply with quote

Hi there, I would suggest that you look at CA's Unicenter R11.3 for your service desk solution. You can also intergrate CA's AOM with little complication.
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Lesleyb
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Joined: May 31, 2007
Posts: 1
Location: New Jersey

PostPosted: Fri Jun 01, 2007 2:58 am    Post subject: Re: FrontRange Tools Reply with quote

Curby wrote:
We are looking at FrontRange's toolset. We currently use Heat for Problem and Incident Management. Does anyone have any experience with their other tools around asset, configuration and change management?

Teresa


Hi there,

I just recently found this site and read your message, I was was wondering if you hav've successful with your investigation? I have been working with FrontRange products for many years and can assist you and give you some guidelines in terms of what works and does not work.

Please feel free to contact me direct at lesley@revelationdata.com if you still need help.

Regards,

Lesley
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