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ITIL :: View topic - PIR - Standard Change
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PIR - Standard Change

 
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Shiner3lima
Itiler


Joined: Apr 16, 2007
Posts: 21

PostPosted: Mon Jun 11, 2007 8:11 pm    Post subject: PIR - Standard Change Reply with quote

I have just relayed to the various IT departments around my company that I now want them to start completing PIRs as part of the change process. I have been asked whether the PIR should apply to the Standard Change process as well. Although I am new to Change Management I would respond to this in the affirmative as even Standard Changes may at times, have some adverse affects that were not considered at the time of agreeing the Standard Change model.

Would the forum agree?

Regards,
AndyW.
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Mon Jun 11, 2007 9:04 pm    Post subject: Reply with quote

Hi Andy

I would not expect to conduct reviews on Standard Changes - If the process is badly understood, then the Standard Change should be withdrawn/refused. The whole point of Standard Changes is that the process is well understood, all the steps are known, and all the risks are understood.

I ask my techies to write a procedure for their Standard Changes. If they can't, then I do not grant it.

Regards

Ed
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Shiner3lima
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Joined: Apr 16, 2007
Posts: 21

PostPosted: Mon Jun 11, 2007 9:32 pm    Post subject: PIR - Standard Change Reply with quote

Thanks Ed. I appreciate the sound advice coming from the forum. Hopefully get these SCs documented soon.

Regards,

AndyW.
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