difference between v2 and v3 itil foundation

[mamuburns]

hi, I´m from Costa Rica and I was studying for ITIL Foundation cert but I want to know the difference between v2 and v3 exam.

PD
sorry about my english, I´m still studying english too.

[itilimp]

You can download the ITILv2 syllabus from both EXIN and ISEB websites.

I haven't yet seen the official syllabus for v3 foundation but I did find this course outline on the Fox IT website:

Introduction to Service Management

* The importance of Service Management
* Definition of a Service and Service Management
* The need for a service culture
* Service Management as a practice

The Service Lifecycle

* The objectives and business value for each phase of the lifecycle
* The main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement

Key Principles and models of ITSM

* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model

The Processes and Functions

* Define the characteristics of a process
* The objectives, business value, basic concepts, roles and interfaces of:
- Service Portfolio Management
- Service Level Management
- Incident Management
- Change Management
* The objectives and basic concepts of:
- Demand Management
- Financial Management
- Service Catalogue Management
- Availability Management
- Capacity Management
- Supplier Management
- Information Security Management
- IT Service Continuity Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Event Management
- Problem Management
- Request Fulfilment
- Access Management
- The 7 step improvement process
* Explanation of the functions:
- Service Desk, Application Management, Operations Management, Technical Management
* Organisation structure and key roles
- Using the RACI model
* Technology and Architecture
- Generic requirement for an integrated set of ITSM technology

Documentation

Comprehensive course documentation is provided.

For more info on v3 qualifications check my website.

[WendyB]

I'm in a V3 Foundations class right now, and there are major differences - I see them as all being good though - working torward the integration of IT and the Business rather than just aligning them.

As far as my take on the course and the syllabus, there is far more conceptual knowledge than deep diving into the Processes as you find in V2. And, as for study material for V3, it's scarce as the V3 books have only just been published, and there are no pocket guides yet.

Going forward, the V2 exams will eventually be phased out, and if you want to go further in certification toward V3, you'll need to take a bridge foundations course.

Good luck!
_________________
v3 ITIL Expert
v2 ITIL Service Manager Certified