Posted: Mon Jun 11, 2007 8:48 am Post subject: Infra Enterprise Service Desk
I have been leading our service desk project over the last 6 months and am down to the final two Remedy and Infra, both products are excellent however I have doubts over Infra’s ability to support a Macintosh environment.
I went through a very rigerous selection process recently in choosing a service desk product. We finally went for Infra Enterprise as it scored the best out of the products we were looking at (remedy, Openview, etc)
I am not sure what your concerns are specific to a macintosh environment. Can you expand?
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