Posted: Tue Jun 19, 2007 1:07 am Post subject: To implement or ....
You probably need to start by deciding what business you are in. IT enables business it can also be an inhibitor. Does IT impact your bottom-line? What is the implications to your business if your services are not available? What if you lost your customers' data?
Picking and choosing, well us being human we would do the easy stuff, perhaps.
The key with ITIL is to implement integrated service management. The ITIL publications proivde lots of detail about business alignment and justification.
You might start by doing the self assessment. Customers of your services ( do you have a service catalogue ) wont know what levels they have because they are not measured. Again a business metric is required.
Losing hardwaere is one thing, what was on the laptops? ( don't answer that !!!). You prbably need a risk assessment of your IT infrastructure and environments coupled with the business. Continuity Management, drive it from there, get the business buy-in. Good Luck.
Thanks for your reply Yorkie...
Just for your reference sake the company is a soft drink company which really doesn't seem to complain much about the quality of IT service...but I agree with you that they wont know what they have or rather what they are missing unless it is measured... _________________
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