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ITIL :: View topic - Service Management Process Management (SMPM)
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Service Management Process Management (SMPM)
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asrilrm
Senior Itiler


Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Thu Apr 03, 2008 11:13 am    Post subject: Reply with quote

Peet,

My thought of uniqueness was to show that every company has their own ways to do things, albeit the use of common keywords.
What I meant was the examples you've mentioned were assuming that every company uses ITIL. What about those that don't use it?

My comments were mostly addressing the "gap analysis" you mentioned.
Let's say we do a gap analysis for my company.
The question is if it comes to 20% difference, what happen next?
Does it mean that my company would have to make adjustments to cover up the gap?
Well, honestly, I wouldn't do that because of some factors ref. Diarmid's comment: flexibility, culture and maturity
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peet
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Joined: Mar 29, 2008
Posts: 5

PostPosted: Thu Apr 03, 2008 3:42 pm    Post subject: Reply with quote

asrilrm wrote:

The question is if it comes to 20% difference, what happen next?
Does it mean that my company would have to make adjustments to cover up the gap?
Well, honestly, I wouldn't do that because of some factors ref. Diarmid's comment: flexibility, culture and maturity


Not at all : after the gap analysis, tool and process model will be adjusted, adapted
this in a record time, since 80 % is already done

again, leaving enough time ( money) to do coaching afterwards and helping with the cultural change

again, stop re inventing the warm wather!!!

PS For every "different way of working" compared to the process model : the customer will be challanged : they will have to show a "business case" why this way of working is used
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