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ITIL :: View topic - What is the difference between an Issue and a Known Error?
Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Wed Jul 29, 2009 3:10 am Post subject:
To follow up on S/T
An issue is a release of a periodical like a magazine or a comic. Issue No 7 date 17 July 2009
An issue may be a verbal remark made by some one trying to say something
Hmmm.. I think there is an issue with microsoft exchange.
or
I think I have issues with drinking beer and laughing at the same time
The proper terminology for the first is Incident
The definition is when the service is not performing as it should, then an incident is raised to let you know that _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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