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Complaint handling - Service Desk

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Joined: Sep 02, 2005
Posts: 7
Location: Bangalore,India

PostPosted: Wed Jun 27, 2007 12:05 am    Post subject: Complaint handling - Service Desk Reply with quote

I have a requirement.

There is a process which includes a complaint handling sub-process and a Customer Satisfaction sub-process. I need some help in this regards.

1. Form for Customer Complaints i.e. using which Customers can log complaints for IT Services

2. A Customer Satisfaction Survey questionnaire for IT Services

This is urgently required. Any template or documentation from some previous engagement would be useful.
Suresh GP
ITIL V3 Expert, ISO 20K Lead Auditor, PMP, Cobit Foundation Certified,
Bangalore, India
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