Is ITIL "mainstream" in your country/organisation?

[Fabien]

Forrester also said that about 12% of $1Billion+ companies have implemented ITIL in some form and another 30% is either starting or preparing to get started on an ITIL initiative. I believe those are US numbers.

The thing that the question does not cover is that ITIL is so high level in some respect that you could be implementing CoBIT and you have implemented ITIL. You could be going for BS15000, Mof, HP ITSM and you would have implemented ITIL as well.

CoBIT, which is definitely the leading methodology in the US, especially in terms of governance, has just released its V4.0 which contains a plethora of alignments on ITIL. The convergence is good, no matter which methodology you're implementing, because if you know ITIL, you won't be lost when you're in front of another 'book'.

Although I live in the US, I am from Belgium and most of the IT guys I know there knew about ITIL.
_________________
BR,
Fabien Papleux

Accenture
Technology Consulting | Service Excellence
Red Badge Certified

Twitter @itilgeek

[RobRoy47]

I've been working with ITIL in the US since 1999. Talk about a voice crying in the wilderness! ITIL has two main problems in the US. First of all, we didn’t invent it, so it is suspect. Secondly, it requires a cultural change. Our culture is perfect, therefore change is not necessary! Nonetheless, ITIL is making headway in the US, but it will take time. ITIL has one major advantage over its competitors-15 years of proven success!

[taiger]

hi,

i'm working in the netherlands and i would say it's pretty big here.
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"if you aim at nothing, that's what you're likely going to hit"

[xitil]

I feel a lot like RobRoy47... and on the top of that, in France, we are not fond of processes... people like to invent new solutions all the time, not follow procedures! However, as inefficiency grows, best practices look like an innovative way to improve.

We're just about to start an Incident Management project... If you wish, you can have a look at my blog, and follow the ins and outs of that adventure day after day. Follow the link in my signature!
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Better have remorse than regrets

[JANTHR]

Hello:

I have a question about the best-practice…. (ITIL)

I hope to find the answer with you, or they can orient to me with whom I must ask

Do you exists reference where it explains activities of outsourcing en IT? For example: What is the number of computers than can have like load a worker of IT?

My question is because a company of but 1000 employees, it needs to know if it exists to standard or best- practice to contract personnel of outsourcing of IT, depending on the number existing personal computers in this company.

The personnel of outsourcing will be technical support.

Can be solved My question with this information ?

[xitil]

I know that several sources exist, eg Forrester research, Gartner Group, etc. But the numbers vary a lot depending the type of company: industry, service, centralized, all around the world, small, bug. It is always difficult to find out what would be the "right" numbers -and there ain't any "right" numbers anyway...
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Better have remorse than regrets

[markbarr]

Here in Poland it is fairly niche - Proctor and Gmable in Warsaw have implemeted it in last 3 years.

I work for a large Mobile Telco and its interesting that the Telco part of the business have implemented ETOM and have all the processes, roles, SLA's etc in place.

Whilst the IT department are extremely informal and work on a "who shouts loudest" or "old pals network"

But hey, it pays my consultants wages

[matrejekm]

I agree with markbarr.

In Poland ITIL is not a popular thing. It is almost not recognizable.
Smaller IT departments (e.g. in 1000 employee factory) cannot imagine how to implement this. They deal with problems on a "daily firefighting".

Some banks have implemented this. I don't know how comprehensive their implementation is.

I work for NL company, and NL companies seems to have ITIL in place (ALL OF THEM ).

MARIUSZ

BTW:
markbarr - can you contact me?

[Lola]

I am in the US and only heard of ITIL about a year ago when the company I'm at started implementing it. We already had service desk and change management in place, so it wasn't a big step there, but we're still having a lot of problems.
We have the added complexity of a new supply/demand structure which created a Business IT component in the organization. The communication between bussiness, Business IT and IT is very poor, which is hindering parts of ITIL.

[sach0111]

Hi,
I am in India, and i admit it is niche, but it is definitely growing... I am a student nd ITIL is my area of interest. Have done my foundations certification as well. Currently on a project to implement ITIL processes in a semi government organisation. And must say, people are quite well versed with what ITIL is, and this organisation is planning to go in for the BS15K certification soon. So they are very much into it.

[LizGallacher]

I have given Practitioner courses in Estonia, and the people there said it was regarded by management as extremely important.
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Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance