Posted: Thu Jul 05, 2007 2:45 am Post subject: New to ITIL Exam
I am working in a IT department in a bank in UAE. I like to take the ITIL Foundation exam. I like to know if any training centre is available in Abu Dhabi. Also i want to know what kind of books i need to buy if i want to do self study.
The whole lifecycle suite is very expensive, and unnecessary for Foundation. V3 does not yet have the pockey books etc. published - but if you go for V2, then I suggest the following as sufficient
Foundations of IT Service Management (based on ITIL®)
£28.00 from ITSMF online bookstore
This introduction to IT Service Management is based on the latest ITIL® books on Service Support, Service Delivery and Security Management. It is intended to serve as:
A thorough and convenient introduction to the field of IT Service Management and the above three core books in the IT Infrastructure Library (ITIL)
A self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management.
The book contains the same core (SS/SD/Sec Man) chapters as the official OGC 'Introduction to ITIL' book.. and also an additional chapter on exam preparation and an example case-study.
The book is endorsed by the IPESC (itSMF International Publications Executive Sub-Committee) and is currently available in English, German, Italian, Brazilian-Portuguese, Korean, French, Spanish, Danish, Japanese, Chinese, Russian, Arabic and Dutch with more translations planned. _________________ Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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