IT Solutions Architect

[cedwards]

Our client, a leader in Service Management, Infrastructure Solutions, Enterprise Systems and Network Management has numerous openings for a an IT Solutions Architect II in the greater Washington DC area.

Responsibilities:

• Understand the needs of the customer, what drives their business/industry and keeps them up at night (i.e. key drivers, products/services, market challenges and competition - the ultimate result is to be involved in customer business planning sessions.
• Must understand and provide thought leadership in regards to customer IT Operations (general components/complexity/technical currency, challenges, role in business strategy, investment plans)
• Align the portfolio of service & product offerings (business strategies and capabilities) & those of partners with customer objectives to maximize the efficiency of delivery of services to our customer
• Work with the customer to develop and comprehend service level objectives and execute the necessary processes to not only achieve, but exceed customer expectations
• Communicate clearly and regularly to the customer leadership team; ensure industry best practice service delivery/management processes are integrated consistently into customer delivery approach; apply operational governance (processes, procedures, standards) to rationalize, manage or transform an IT environment to achieve maximum performance
• Apply quality improvement methods to continually enhance service delivery via industry recognized methods; apply understanding of service pricing, expected return and budget monitoring methods to track and contain the cost of IT service delivery; consult with customers in the following areas
• Identify the ITSM maturity of an IT organization (including need for organizational change), help develop a vision for the future/desired state, and create a roadmap for reaching vision/desired state by performing ITSM Assessments and conducting Visioning Workshops
• Provide education in regards to service portfolio and business-oriented SLAs leading to creation of services catalogue and associated SLAs
• Understand the IT processes in terms of quality, efficiency, and best practice compliance
• Identify areas of improvement through interviews and facilitating “directed design” workshops; facilitate, by training, coaching, and mentoring, the deployment of updated and/or new operational processes, based on the reference models provided; assist the customer with the development of an ITSM implementation approach and high level implementation plan.

Requirements:
• Must possess a Bachelors Degree coupled with 15+ years experience working in a customer IT organization, with at least 5 years experience in Operations, 5+ years experience as an IT manager and 5+ years experience as a Consultant.
• ITIL/ITSM Master/Manager Certification is required.
• Must possess excellent communication skills (written and verbal) to all management levels within customer organization. Ability to identify key decision makers and project supporters.
• Must possess the ability to listen carefully and extract key issues; conflict resolution and negotiation skills/experience
• Solid project management skills/experience; certification in service delivery best practice (i.e. ITIL/ITSM Master/Manager Certification) with proven implementation experience
• Ability to understand and basic accounting principles. Proven track record for managing P&L activities
• Workshop facilitation with executive level participation; ability to socialize and generate consensus for new ideas and to overcome resistance
• Teaching, training, coaching and mentoring skills
• Strong Management of Change (MOC) skills to understanding organizational design and performance management.
• Experience with either OpenWings or OpenView is strongly preferred.

Please send resumes/individual inquiries directly to christine.edwards@hudson.com