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ITIL :: View topic - IBM,BMC, HP or any other?
ramvala Newbie Joined: Feb 06, 2007 Posts: 7
Posted: Tue Aug 21, 2007 8:40 pm Post subject: IBM,BMC, HP or any other?
Request to provide you valuable insights/thoughts on follwoing.
Which one is better solution to implement toal service delivery and service support from IBM tivoli, HP and BMC? if you aware any other please tell me.
Can you give the costing of above solutions?
Thanks & Regards,
selhedi Newbie Joined: Aug 01, 2007 Posts: 11
Posted: Tue Aug 28, 2007 9:38 pm Post subject:
first of all i think you can not implement a solution with a thousands of dollars by this way.
but about answering you it will :
1- Remedy ---> from BMC
2- Service Desk Or ServiceCenter ---> From HP
3- Tivoli ---> from IBM but i think it is an enterprise manager.
these products are neerest solutions to implement most of ITIL disciplines.
about the cost i don't know but i can back to you again, just told which one you need and why?
i recommend ServiceCenter from the above .
i wish i could help you.
Sherif El Hedi
FingerPrint Consultancy(HP Implementation Partner)
Guerino1 Senior Itiler Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Tue Aug 28, 2007 10:56 pm Post subject:
You may want to look at TraverseIT and Service-Now as Software-as-a-Service (SaaS). Both have far lower costs and offer more coverage of the ITIL disciplines.
Frank Guerino, CEO
On-Demand ITIL Platform
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