Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: P1583
New Today: 0
New Yesterday: 42
Overall: 146508

People Online:
Visitors: 48
Members: 1
Total: 49 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Remedy Change Management
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Remedy Change Management

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
tsulli
Newbie
Newbie


Joined: Oct 03, 2006
Posts: 3

PostPosted: Wed Aug 01, 2007 6:33 am    Post subject: Remedy Change Management Reply with quote

I have a question that I am trying to get information on. My organization is currently upgrading to the ITSM version of remedy and there is some discussion on what form is being used to create the RFC. So my question is if anyone is currently using or is going to use the ITSM version of remedy and what are your thoughts on what form the RFC is created in. The tools group is stating that the RFC is created in the Incident form and I tend to disagree with that statement. Any help will be appreciated.
Back to top
View user's profile
Bingo
Newbie
Newbie


Joined: Aug 02, 2007
Posts: 1

PostPosted: Thu Aug 02, 2007 10:50 pm    Post subject: Remedy CM Reply with quote

Hi,

I have used the Remedy ITSM product previously and can tell you that the IM, CM and PM forms are all independant as you have the ability to implement one or many or all of these options
You do have the ability to create a ticket for a different discipline out of the info contained in the active form - eg, create a chnage from an incident, a problem from an incident etc

Hope that this helps
Back to top
View user's profile
Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Mon Aug 27, 2007 5:08 am    Post subject: Reply with quote

Hello Tsulli,

Bingo is correct. They are treated as separate modules with separate forms. You may want to look at whether or not all modules are enabled.

My Best,

Frank Guerino, CEO
TraverseIT
On-Demand ITIL
Back to top
View user's profile Send e-mail Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.