Joined: Aug 15, 2007 Posts: 3 Location: Los Angeles, CA
Posted: Fri Aug 17, 2007 5:21 am Post subject: HelpStar and Request Tracker (RT)
I am not an expert here, but there is another open source solution called Request Tracker (RT) that gets a lot of buzz. My exposure to it has been minimal, but it appears to require a lot of programming to customize. Might be worth a look.
I have also looked at HelpStar, which is relatively inexpensive. It allows you to create business rules for routing and approvals but again requires customization because it is not sold as a tool that supports change and problem management in an ITIL-like fashion.
I will be watching your responses to see if anyone has any better recommendations and please let me know if you looked at HelpStar.
Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Mon Aug 27, 2007 5:16 am Post subject:
If you're looking for a far more affordable solution that covers a large area of ITIL, feel free to take a look at our KnowIT platform. It's web-based and fully hosted, using a Software-as-a-Service (SaaS) provisioning model.
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