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ITIL :: View topic - Is a Work-around a Resolution?
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Is a Work-around a Resolution?
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Joined: Feb 08, 2007
Posts: 7

PostPosted: Sun Nov 18, 2007 12:22 pm    Post subject: Reply with quote

Confused I don't understand what was changed and released to cause this problem? If a SLA was set then to process must have been measured for performance! So, what changed for this to be a work around?
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