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ITIL :: View topic - Release Mangement Process documentation
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Release Mangement Process documentation

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
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Itillady
Itiler


Joined: May 15, 2007
Posts: 22

PostPosted: Wed Sep 12, 2007 12:01 am    Post subject: Release Mangement Process documentation Reply with quote

Does anyone have Release Management process documentation that they would be willing to share to get me started?

Thanks.
ITILLADY
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Wed Sep 12, 2007 12:27 am    Post subject: Reply with quote

Hi ItilLady

please paste the link below into your browser

http://www.itilcommunity.com/modules.php?name=Content&pa=showpage&pid=4

This will take you to the Flow Chart of the Change Management Process.

This includes the Release process

Hopefully this will help

Regards

Ed
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Itillady
Itiler


Joined: May 15, 2007
Posts: 22

PostPosted: Wed Sep 12, 2007 1:20 am    Post subject: Release Management documentation Reply with quote

Ed,

Thank you. I am also looking for Release Management policies.

Teresa
(ITILLADY)
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Wed Sep 12, 2007 4:49 pm    Post subject: Reply with quote

Hi Teresa

try this for size

Release Management Policy Statement


Objective
The objective of Release Management is the protection of the live environment and its services through the use of formal procedures and checks.

Definition of a Release
The term 'Release' is used to describe a collection of authorised Changes to an IT service. A Release is defined by the RFCs that it implements. A Release consists of the new or changed software required and any new or changed hardware needed to implement the approved Changes.

Integrity
Safeguarding the accuracy and completeness of data, software, hardware, people, environment, and accommodation.

Scope
Release Management undertakes the planning, design, build, configuration and testing of hardware and software to create a set of Release components for a live environment. Activities also cover the planning, preparation and scheduling of a Release to many Customers and locations.

The purpose of the policy is to ensure business continuity and to minimise business damage by minimising the negative impact of releases.

It is the policy of the Company that:

All Releases to the live environment must be authorised by the Release Management Team before implementation.

The live environment is considered to be any area under the control of [company], whether hardware, software, people, environment, or accommodation.

The integrity of the live environment will be maintained

A Major Release will have been assessed as having a Major impact on the business of [company] or our Customers, a Minor Release will consist of individual program file installs/fixes and/or hardware installs/fixes

Major Releases will take place as scheduled after consultation with the Customer

Minor Releases will take place in the daily scheduled window

Emergency Releases will take place at the sole discretion of [company]

Releases will be uniquely identified. Releases will document all the RFCs that they partially or fully implement.

Releases will be documented according to the [company] standard.

An independent person will test all Releases before implementation.

All Releases will have adequate regression procedures.

Regression procedures must be tested and validated by an independent person before implementation.

Business critical times will be controlled by Change Freezes and these will be scheduled after consultation with the affected Customer/s

All staff will receive appropriate education with due regard to Release Management policy

Every employee or worker, whether permanent, temporary, or contract is to report any suspected breach of the Release Policy to the Release Manager

Procedures are developed to support the policy.

The Release Manager has responsibility for maintaining and implementing the policy, and for providing advice and guidance on its implementation.

All Line Managers are responsible for implementing and ensuring adherence to the policy within their areas of responsibility.

The Release Management policy is approved by, and has the full support of, the Board.


We are a Managed Service Supplier, and as such some of our requirements do not fit everybody, but this is, I think, a good starting point.

The layout of the document is a single page, in two columns. The left-hand column goes down to the end of 'Scope' and the rest is on the right.

I hope this helps

Regards

Ed
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