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ITIL :: View topic - ITIL and Systems Management
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ITIL and Systems Management

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Joined: Feb 15, 2005
Posts: 2

PostPosted: Sun Mar 13, 2005 4:08 pm    Post subject: ITIL and Systems Management Reply with quote

I have heard of ITIL, and I am wondering the similarities/differences between ITIL and Systems Management. The first time I have been exposed to Systems Management was with IBM. Now, I came across ITIL and ITIL seems, for me, similar to Systems Management. Can you refer me to any article, documentation or writeup that differentiates the two? Thanks.

John Ruero
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Joined: Mar 12, 2005
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Location: Melbourne, Australia

PostPosted: Sun Mar 13, 2005 6:09 pm    Post subject: Reply with quote

I don't know of any articles.

If I understand what you mean by Systems Management, ITIL while encompassing managing the operation of IT infrastructure is concerned with much more.

To try and put it in a nutshell...

The overriding objective of ITIL is to align the delivery of IT capabilities to the needs of the business it serves.

The difference is based on one (sobering) fact: You could have the best run machine room, networks and desktop systems in the world - 100% up time, great dollar cost value, and so on....and still not be delivering the service the business really wants.

So good Systems Management is a necessary but insufficient pre-requisite for the objectives of the ITIL framework.
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