how to get in ITIL

[pp]

Hello people

I have been doing helpdesking for past one yeaer and worked with Incident Management Team abit and I am curious about it now.....my question is

How do I get into incident management???

How do I get started???

If I do the ITIL course, what are my chances of getting a job without the experiences?

hows the money???

Can I do ITIL even though I dont have any Outage dealing experience???

any ideas on how should a novice start in ITIL would be appreciated

thanks guys

[dam]

I think you can do the course and this adds a couple of lines to your CV that for sure may impress a bit a recruiter. If I have some open positions around incident and/or problem management I’d surely be attracted by candidates with some formal ITIL knowledge.

Having said that I don’t think you can really “do ITIL”, the most natural attitude is to apply ITIL principles to an existing situation. You deal with service management, you have troubles, you decide to improve (or introduce) the existing processes… so you start to play with ITIL.

Good luck!

[UKVIKING]

PP,

You are in ITIL if you are working the Help Desk.

You are doing incident mgmt via the function - Service Desk

1 - Get Foundation Course and exam under your belt
2 - Get experience in Incident
go for service desk/help desk/noc work
go from team member to team lead etc

Lastly having ITIL is not the golden key to getting paid lots of money.

the certification and experience and the right skill sets help you get contracts.

As to going contracting, recruiting firms want experienced people so tha tthe client does nothave to train the person on their money.
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter