I think you can do the course and this adds a couple of lines to your CV that for sure may impress a bit a recruiter. If I have some open positions around incident and/or problem management I’d surely be attracted by candidates with some formal ITIL knowledge.
Having said that I don’t think you can really “do ITIL”, the most natural attitude is to apply ITIL principles to an existing situation. You deal with service management, you have troubles, you decide to improve (or introduce) the existing processes… so you start to play with ITIL.
Joined: Sep 16, 2006 Posts: 3333 Location: London, UK
Posted: Wed Oct 17, 2007 11:08 pm Post subject:
You are in ITIL if you are working the Help Desk.
You are doing incident mgmt via the function - Service Desk
1 - Get Foundation Course and exam under your belt
2 - Get experience in Incident
go for service desk/help desk/noc work
go from team member to team lead etc
Lastly having ITIL is not the golden key to getting paid lots of money.
the certification and experience and the right skill sets help you get contracts.
As to going contracting, recruiting firms want experienced people so tha tthe client does nothave to train the person on their money. _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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