For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Posted: Sun Mar 13, 2005 4:08 pm Post subject: ITIL and Systems Management
I have heard of ITIL, and I am wondering the similarities/differences between ITIL and Systems Management. The first time I have been exposed to Systems Management was with IBM. Now, I came across ITIL and ITIL seems, for me, similar to Systems Management. Can you refer me to any article, documentation or writeup that differentiates the two? Thanks.
Joined: Mar 12, 2005 Posts: 255 Location: Melbourne, Australia
Posted: Sun Mar 13, 2005 6:09 pm Post subject:
I don't know of any articles.
If I understand what you mean by Systems Management, ITIL while encompassing managing the operation of IT infrastructure is concerned with much more.
To try and put it in a nutshell...
The overriding objective of ITIL is to align the delivery of IT capabilities to the needs of the business it serves.
The difference is based on one (sobering) fact: You could have the best run machine room, networks and desktop systems in the world - 100% up time, great dollar cost value, and so on....and still not be delivering the service the business really wants.
So good Systems Management is a necessary but insufficient pre-requisite for the objectives of the ITIL framework.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
