Posted: Sun Mar 13, 2005 4:08 pm Post subject: ITIL and Systems Management
I have heard of ITIL, and I am wondering the similarities/differences between ITIL and Systems Management. The first time I have been exposed to Systems Management was with IBM. Now, I came across ITIL and ITIL seems, for me, similar to Systems Management. Can you refer me to any article, documentation or writeup that differentiates the two? Thanks.
Joined: Mar 12, 2005 Posts: 255 Location: Melbourne, Australia
Posted: Sun Mar 13, 2005 6:09 pm Post subject:
I don't know of any articles.
If I understand what you mean by Systems Management, ITIL while encompassing managing the operation of IT infrastructure is concerned with much more.
To try and put it in a nutshell...
The overriding objective of ITIL is to align the delivery of IT capabilities to the needs of the business it serves.
The difference is based on one (sobering) fact: You could have the best run machine room, networks and desktop systems in the world - 100% up time, great dollar cost value, and so on....and still not be delivering the service the business really wants.
So good Systems Management is a necessary but insufficient pre-requisite for the objectives of the ITIL framework.
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