Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: SCrawford
New Today: 32
New Yesterday: 54
Overall: 146245

People Online:
Visitors: 51
Members: 2
Total: 53 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Implementation People
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Implementation People

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message
Harvey
Itiler


Joined: Oct 26, 2004
Posts: 40

PostPosted: Mon Dec 20, 2004 6:52 pm    Post subject: Implementation People Reply with quote

I'm just full of questions today...

I have heard some discussion on how to best assign people to different ITIL related roles. I have also heard that questions like this come up in the higher level ITIL exams. For example, "What are some implications of the Incident and Problem manager being the same person? In what situations is this the better way to do things?" Or similarly, with Change Manager and Release Manager.

Is there any place I can read opinions about suggestions on how to assign resources?

I am especially curious about Asset Management and Configuration Management roles.
Back to top
View user's profile
mcardinal
Senior Itiler


Joined: Oct 06, 2004
Posts: 77
Location: Bloomington, IL

PostPosted: Tue Mar 08, 2005 12:55 am    Post subject: Reply with quote

Harvey,

I remember this question from the Master's Exam. I took the role descriptions for each process and compared them to see overlaps or redundancies. This worked pretty well, but there may be other approaches.

Now that I am working in Asset Managmenet, I too would be interested in people's opinions on the Asset to Config role comparisons. I am struggling at my own company to find consistency on these two disciplines.

Michael
Back to top
View user's profile Send e-mail MSN Messenger
rjp
Senior Itiler


Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Sun Mar 13, 2005 5:21 pm    Post subject: Reply with quote

Hi

More to mcardinal's question than Harvey's...

I would emphasis the difference between financial and operational management, with asset management being more concerned with financial management and configuration management being more concerned with operation data on the infrastructure.

I have always felt that people recoil from configuration management because it looks too big when faced with a really complex IT infrastructure. But I've also always seen CM as answering basic operational questions: What it used for?, Who can touch it? Why, When and with whose approval? That is, as an operational control discipline - not even as an operational discipline per se. I've never seen CM as an alternative way of systems and network groups doing their jobs for example, and I never thought of a CMDB as a complete map of the IT terrain - which would be useless because a map as detailed as the terrain doesn't offer any analytical advantage. CM abstracts management information from the infrastructure and provides a control function for that information. Which is not that hard in the end.

Asset management on the other hand isn't so concerned with operational questions, but more cost based issues.

Though I think there is some overlap - ie., both would be concerned with life-cycle status on a CI - things like how long before this bit of equipment is due for pasture. But for different reasons - Asset management would be tracking depreciation and looking to factor replacement into budgets, while Configuration management would be looking to capture and record changes to operational information - especially things like changes to CI to service dependencies on replacement - impact on services of decommissioning etc.

Perhaps 'asset management' should remain 'outside' IT, as a non-technical business activity, but which relies on information from a number of ITSM processes for its effectiveness.
Back to top
View user's profile Send e-mail AIM Address Yahoo Messenger
fair_n_hite_451
Newbie
Newbie


Joined: Feb 23, 2005
Posts: 7

PostPosted: Thu Mar 17, 2005 9:31 am    Post subject: Reply with quote

Following along the "Asset vs Config" debate, I would suggest that they can be viewed thusly:

Asset Management is part of the "Strategic IT" function - budgets, SLA definition, financial tracking.

Config Management is more of an operational or tactical level function which supports the "how do I deliver the services we agreed to" set of questions.

Could one person do both? Sure. Are they related enough activities that that makes sense? Not really - the only things they share are the asset identifiers, but their use for them is completely different.

CrS
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.