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ITIL :: View topic - service Management Process Flow
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service Management Process Flow

 
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PostPosted: Mon Oct 15, 2007 4:48 pm    Post subject: service Management Process Flow Reply with quote

hi...
I guess.....under Service management umbrella we have following 5 processes viz...

1.problem management
2.change management
3.configuration management
4.request management
5.Incident management

can anyone help me out in knowing the flow of the processes....
i guess it is....

Incident Mgmt-->problem mgmt-->change mgmt-->configuration mgmt.
Request Mgmt----->

In short I want to know every possible order in which the each of the Processes are invoked from within another process
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