The flow you described is something that may happen in the case
An incident is spotted
A known error is identified and a problem record associated to it
The root cause is found and a fix provided
The fix is released
Within the ITIL service management activities you may find much more scenarios that may involve one ore more process among the one you mentioned.
The only stable relation between processes I see concerns problem management and incident management since problem management sits on incident management. (only in the case of a very proactive problem management you can deal with problems that are not related to underlying incidents, but this is rare)
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum