The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Service related resources
Service Level Agreement
NOTE: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - Using ISO 900X and ITIL together
wolfhard Itiler Joined: Mar 14, 2005 Posts: 26 Location: Brussels, Belgium
Posted: Thu Mar 17, 2005 10:15 pm Post subject: Using ISO 900X and ITIL together
my company, a global IT service provider (2000+ people) is already ISO 9001:2000 certified.
Upper management has now decided to implement ITIL best practices for Incident Management and Problem Management.
What are the advantages? What is the benefit? Marketing? Become more efficient?
Is there really that big a difference between these two systems? I mean the end goal is always the same: transparency, quality, efficiency, service.
Can someone help me understand please.
Posted: Thu Mar 24, 2005 7:31 am Post subject: ISO9000 and ITIL
ISO9000 is primarily focused on the customer
ITIL disciplines focus on the actual delivery of IT service
Both compliment each other. But I would strongly recommend that to operate a quality service you MUST have ISO9000 to fil in the gaps that ITIL does not provide.
However, my company are heading to achieve BS15000 which is based around the ITIL disciplines.
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.