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ITIL :: View topic - Using ISO 900X and ITIL together
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Using ISO 900X and ITIL together

 
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wolfhard
Itiler


Joined: Mar 14, 2005
Posts: 26
Location: Brussels, Belgium
PostPosted: Thu Mar 17, 2005 10:15 pm    Post subject: Using ISO 900X and ITIL together Reply with quote
Hi there,

my company, a global IT service provider (2000+ people) is already ISO 9001:2000 certified.

Upper management has now decided to implement ITIL best practices for Incident Management and Problem Management.

What are the advantages? What is the benefit? Marketing? Become more efficient?

Is there really that big a difference between these two systems? I mean the end goal is always the same: transparency, quality, efficiency, service.

Can someone help me understand please.

Kind regards
Wolfhard Aring
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dobie
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PostPosted: Thu Mar 24, 2005 7:31 am    Post subject: ISO9000 and ITIL Reply with quote
ISO9000 is primarily focused on the customer
ITIL disciplines focus on the actual delivery of IT service

Both compliment each other. But I would strongly recommend that to operate a quality service you MUST have ISO9000 to fil in the gaps that ITIL does not provide.

However, my company are heading to achieve BS15000 which is based around the ITIL disciplines.
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