Select Interface Language:
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Change Management for IT Infrastruture
Kermit Newbie Joined: Oct 16, 2007 Posts: 2
Posted: Wed Oct 17, 2007 4:36 pm Post subject: Change Management for IT Infrastruture
I am planning to re-model our exisitng Change Management system by applying the ITIL concept. Is it ture that the creation of the CMDB is a must and how about the Remedy product? Is it ok if I develope an in-house sysetm instead.
Please advise me the proper way to start with.
Ed Senior Itiler Joined: Feb 28, 2006 Posts: 411 Location: Coventry, England
Posted: Wed Oct 17, 2007 4:48 pm Post subject:
ITIL is a set of guidelines, a framework of best practices, therefore there is no 'must' about anything.
Do you have to implement a CMDB to run a Change Management process?
No! (I haven't)
But in my humble opinion it is better to do so.
Remedy is one of the market leaders in this field. Their Atrium + Marimba offering looks very impressive, but then so is the price.
How deep your pockets are will determine if you can go that route.
I would suggest starting with a Request For Information (Invitation To Tender, Statement Of Requirements), find 6 or 8 companies that you feel comfortable with, and ask the questions.
joeblough Newbie Joined: Jun 06, 2007 Posts: 17
Posted: Thu Oct 25, 2007 3:54 am Post subject:
I agree with Ed. There is no need for CMDB to implement Change Management Process, although the presence of CMDB helps with the execution of the process.
Remedy is pretty awesome in change mangement process. It will save you a lot of headache in developing your own in house product.
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3313 Location: London, UK
Posted: Fri Oct 26, 2007 4:29 am Post subject:
A tool is a tool
Remedy can be a good tool so can any other tool if it is implemented properly.
Design and implement the process. Then get the tool to match the process _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.