Joined: Oct 26, 2007 Posts: 295 Location: Calgary, Canada
Posted: Sat Oct 27, 2007 5:45 am Post subject:
Agreed with Frank, that at the end everything comes does to how much it costs vs how much benefit does it bring.
On a more operational level, you would need to ensure that you are intimately familiar with current pains your stuff experiences regarding both service management activities and monitoring activities.
Getting them away from their daily tasks to get involved in the designing of the solution will be quite a challenge primarily due to lack of time, but behavior and cultural (corporate) influences will also make your life hell.
In general, start small and think big. Make sure that you take small but concrete steps that provide immediate improvement, ensuring that each step brings you that much closer to the light at the end of the tunnel called IT Service Management
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