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ITIL :: View topic - Escalation Process During Conversion Project
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Escalation Process During Conversion Project

 
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jeeebs
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PostPosted: Tue Oct 30, 2007 7:05 am    Post subject: Escalation Process During Conversion Project Reply with quote

I am working on a conversion plan for a Order Management System (OMS) in the securities industry. I need to include an escalation process as part of this plan, however I am drawing blanks as to how to approach this issue. Any help or guidance is greatly appreciated.

thank you,
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