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ITIL :: View topic - Escalation Process During Conversion Project
Posted: Tue Oct 30, 2007 7:05 am Post subject: Escalation Process During Conversion Project
I am working on a conversion plan for a Order Management System (OMS) in the securities industry. I need to include an escalation process as part of this plan, however I am drawing blanks as to how to approach this issue. Any help or guidance is greatly appreciated.
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