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ITIL :: View topic - Manager SS exam - question from the exam
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Manager SS exam - question from the exam

 
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michalt
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Joined: Jun 28, 2007
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PostPosted: Wed Nov 07, 2007 6:44 am    Post subject: Manager SS exam - question from the exam Reply with quote

Hi,

Could you please help me to answer this question? Its from the SS exam.

1) Company wants to appoint one person to be responsible for 3 processes: release, change and configuration management. Point out describe 2 advantages and 2 disadvantages of this approach.

Thanks for help in advance!
Michael
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LizGallacher
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Joined: Aug 31, 2005
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Location: UK

PostPosted: Wed Nov 07, 2007 11:31 am    Post subject: Reply with quote

I don't want to be unhelpful, but there is no book" answer for this question, it is showing that you can think about the reality - what if your boss asked you if it was a good idea? What would you say? It is this sort of question that has markers complaining that students can only answer what is in the books, although it is a manager's exam! Sorry, but it is the sort of question you do not study for, but think about at the time - so other people's answers are not much help. What do YOU think?
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michalt
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PostPosted: Wed Nov 07, 2007 6:17 pm    Post subject: Reply with quote

LizGallacher wrote:
I don't want to be unhelpful, but there is no book" answer for this question, it is showing that you can think about the reality - what if your boss asked you if it was a good idea? What would you say? It is this sort of question that has markers complaining that students can only answer what is in the books, although it is a manager's exam! Sorry, but it is the sort of question you do not study for, but think about at the time - so other people's answers are not much help. What do YOU think?


Hi Liz,

Yes, I agree with you 100%. For example, in my organization (more than 60k people) its not a good idea because of the scale and complexity:) I was just curious what are the marking guidelines saying about this question - some answers are fully marked some not; it is very tricky, very subjective.

Michael
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LizGallacher
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PostPosted: Wed Nov 07, 2007 7:41 pm    Post subject: Reply with quote

The marking guidelines would expect you to look for aspects such as workload, complexity, any potential conflict between the roles, any way in which one role works as a QA on the other, which would be lost of both were done by same person etc. Most importantly, the guidelines would say " or any other well-argued reasonable points". If it was in the context of the case study, this would need to be referenced - if, for example, the roles were currently based in different locations.
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UKVIKING
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Joined: Sep 16, 2006
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PostPosted: Thu Nov 08, 2007 5:59 am    Post subject: Reply with quote

MichalT

Look at the responsibilties of the people in each role.

What responibilities conflict with each other
what complement
Workload, management chain, etc
complexity of the environment

I am doing all 3 at the moment for the contract I am on in addition to Capacity.

The main reason is that there are no policies, process, procedures, etc in place for all 4.

So I help draft them (version 1) and make sure they are integrated and then recomment some one else once it is up and running

I am concentrating on chaneg and capacity because these are quick wins. Capacity first.
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Change Management is POWER & CONTROL. /....evil laughter
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michalt
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PostPosted: Thu Nov 08, 2007 6:00 pm    Post subject: Reply with quote

Thank you for answers:)
Michael
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