Posted: Thu Nov 08, 2007 10:38 pm Post subject: ITSM Exam Typical Samples /w Answers
I am new here and this is my first post, i would like to thank you all for your valuable rich contribution.
My exam date is approaching, and i was thinking of there is any material of past/sample exam questions and typical answers that would greatly help us prepre for the exam ? <does it?>
Another issue i need your valuable assistance with, is that the relationships (in's-out's) between each ITIL processes in ONE -or multi-diagram that would help me understand and conform my understanding of interrelationships between processes.
Anas Matar _________________ Kn0wledge is P0WER
If you attended a course you will have past papers - otherwise they are avilable from EXIN or ISEB. Recommend you read the Foundations of IT Service Management (based on ITIL®) book ISBN: 9077212582 as well. _________________ Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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